Empathise! If you don’t someone else will. Do you ever have trouble finding non-obvious whizz bang solutions to problems? If so you may have skipped the empathy piece – an essential part of your problem solving toolkit. Empathising with the people involved in your problem helps you to gain a deep understanding

  Albert Einstein said: “If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” Tony Robbins said the opposite: “Leaders spend 5% of their time on the problem and 95% of their time on the solution.” I’d have backed Einstein’s